Return & Refund Policy

At Verado™, we want you to feel confident when shopping with us.

If you are not satisfied with your purchase, you may be eligible to request a return according to the terms below.

Return Window

You may request a return within 30 days of receiving your order.

To be eligible, the product must meet our return requirements.

Return Requirements

Returned products should:

Be unused or in acceptable condition

Include the original packaging where applicable

Include all accessories and components

Not show signs of misuse or damage caused after delivery

Products returned without required components may not qualify for a full refund.

How to Request a Return

Before sending anything back, contact our support team.

Please include:

  • Your order number
  • Name used when placing the order
  • Reason for the return
  • Photos or additional information if requested

Do not send your product back before receiving return instructions from our support team.

Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong product, contact us as soon as possible.

Please provide photos of the product and packaging so we can review the issue and determine the appropriate solution.

Refunds

Once your returned product has been received and inspected, we'll notify you whether your refund has been approved.

If approved, the refund will be issued to the original payment method.

Depending on your bank or payment provider, it may take additional business days for the refund to appear in your account.

Return Shipping

Unless the item is defective, damaged upon arrival, or incorrectly shipped, return shipping costs may be the responsibility of the customer.

Any applicable return shipping requirements will be explained by our support team before the return is processed.

Exchanges

If you received a defective or incorrect product, please contact us first. We'll review the situation and determine whether a replacement or another resolution is available.

Final Sale / Non-Returnable Items

Certain products or orders may not be eligible for return where permitted by applicable law.

If you are unsure whether your order qualifies, contact us before shipping the item back.